4 Effective Ways to Get a Refund for a Cancelled Flight from TravelUp during Covid

CEO Tam DT
Caption: TravelUp, the online travel agency, has faced criticism during the pandemic for changing its Terms and Conditions and not providing refunds to customers. If you've had the misfortune of having your flight cancelled by...

Screenshot 2021-02-25 at 18.33.12 Caption: TravelUp, the online travel agency, has faced criticism during the pandemic for changing its Terms and Conditions and not providing refunds to customers.

If you've had the misfortune of having your flight cancelled by TravelUp due to Covid-19 travel bans, you're not alone. Many passengers have found themselves in the same situation, left wondering how to get their money back. While the process may seem daunting, there are several effective options available. Let's take a look:

How to Get a Refund on a Cancelled TravelUp Flight?

If you're eagerly waiting for a refund from TravelUp, you have a few avenues to explore. Each option comes with its own timeline and success rate, so choose the one that suits you best.

What Are All the Flight Refund Options Available During Covid-19?

Option 1: Contact TravelUp

Screenshot 2021-02-25 at 18.38.57 Screenshot 2021-02-25 at 18.39.10 Caption: Contact information for TravelUp.

The first step is to reach out directly to TravelUp. You can call, email, or use their social media channels to get in touch. However, due to the high volume of inquiries (2 million others are also seeking refunds), expect to join a long queue. While this option is free, it may take anywhere from 6 to 10 months to see results.

Option 2: Use a Complaints Website

Complaints websites, such as Resolver, Flightright, and ClaimCompass, can help you draft a formal complaint based on EU law. However, it's important to note that this approach may feel like yelling at a brick wall. In many cases, airlines have already reimbursed the travel agent, so they may claim that the issue is no longer their responsibility. Furthermore, if you do win your case through a complaints website, they'll take 25% of your refund as their fee. Consider the moderate success rate and the cost involved before choosing this route.

Option 3: Chargeback on Your Credit Card

Another option is to initiate a chargeback through your bank or credit card company. While this used to be a straightforward process, it has become more challenging during the pandemic, and it may take several months to resolve. However, it is a free option with a moderate chance of success.

Option 4: Take Legal Action Against the Travel Agent

For a more proactive approach, you can consider taking legal action against TravelUp. By engaging a licensed solicitor through Lawhive's online platform, you can initiate legal proceedings. The solicitor will handle most of the work, including preparing a letter before action and sending it to the travel agent. The best part? This option has a high success rate (95%) and costs as little as £149, including VAT. Lawhive is the UK's largest online network of licensed solicitors, consistently earning 5-star ratings from customers. With their help, you can reclaim your money without giving away a chunk of your refund.

Lawhive Caption: Lawhive can assist you in various legal matters, including flight refunds.

If you booked directly through the airline, you can also seek legal action against them with the help of your solicitor.

What Else Can Lawhive Help With?

Apart from flight refunds, Lawhive's network of solicitors can support you in resolving neighbor disputes, tenant and landlord issues, will creation or disputes, divorce proceedings, and custody negotiations. The entire process is conducted online at a fraction of the cost charged by traditional law firms.

Dealing with a cancelled flight can be stressful, especially during these challenging times. However, by exploring the options mentioned above, you can increase your chances of getting a refund from TravelUp. Remember to choose the path that suits you best and seek legal guidance if needed. Good luck!

Contact TravelUp Telephone: 0118 955 6400 Twitter: @Travel_Up

Complaints Companies:

  • Resolver
  • Flightright
  • ClaimCompass

Lawhive is the UK's largest online network of licensed solicitors, providing affordable legal assistance with a 95% success rate.

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